Transparent, Fair & Designed for Peace of Mind

At Adventigo., we understand that travel plans can change — kabhi weather, kabhi personal reasons, kabhi last-minute surprises. That’s why we aim to keep everything clear, fair, and stress-free for you.

📌 Important Note (Please Read Carefully)

All activities, ferry bookings, boat rides, and experiences listed on Adventigo are operated by independent third-party providers.

👉 This means:

• Each provider has their own cancellation & refund policy
• These policies may differ based on:
• Activity type
• Location
• Season (peak/off-season)
• Provider rules

📍 Don’t worry — we always show you the exact policy before booking.

🔄 Cancellation Policy (How It Works)

• Cancellation terms are activity-specific
• You may find options like:
• ✅ Free cancellation (within a time window)
• ⚠️ Partial refund
• ❌ Non-refundable bookings

📅 Important:

The allowed cancellation window (e.g., 24 hrs / 48 hrs / 72 hrs) will be clearly mentioned before you confirm.

💰 Refund Policy (If Applicable)

• Refund eligibility depends on the activity provider’s terms
• Once approved, refunds are processed within:
• ⏳ 5–10 working days

💳 Refund Mode

• Original payment method (UPI / Card / Net Banking)

🌦️ Special Situations (Weather / Safety / Operational Issues)

Sometimes things are beyond anyone’s control — like weather or technical issues.

In such cases, providers may offer:

• 🔁 Rescheduling (most common)
• 💰 Partial refund
• 💯 Full refund

👉 Final decision depends on provider policy

🚫 Non-Refundable Situations

Refunds may not be applicable in the following cases:

• ❌ No-show (you don’t arrive on time)
• ❌ Late arrival leading to missed activity
• ❌ Cancellation beyond allowed window
• ❌ Incorrect details provided during booking

🤝 Our Role at Adventigo

While we are not the direct operator, we ensure:

• ✅ Clear policy visibility before booking
• ✅ Verified and trusted activity providers
• ✅ Assistance in communication with operators
• ✅ Support for issue resolution

💬 We act as your travel partner — not just a booking platform.

📞 Customer Support & Assistance

Need help? We’ve got your back 👍

📱 Support Channels

• 📞 Call / WhatsApp: +91-XXXXXXXXXX
• 📧 Email: support@adventigo.in
• 💬 Live Chat: Available on website (9 AM – 9 PM IST)

⏰ Support Hours

• Monday to Sunday: 9:00 AM – 9:00 PM IST

🚀 Quick Tip

For faster support, please share:

• Booking ID
• Activity name
• Travel date

⚖️ Dispute Resolution Matrix & Timeline

We believe in fair, time-bound resolution — no endless waiting.

Here’s exactly how your issue is handled 👇

🧾 Step-by-Step Resolution Process

StageActionTimeline

Step 1 - Customer raises request (email/WhatsApp) Within 24 hrs of issue

Step 2 - Adventigo acknowledges & reviews case24–48 hours

Step 3 - Coordination with activity provider2–4 working days

Step 4 - Resolution update shared with customer3–7 working days

Step 5 - Refund (if approved) processed5–10 working days

🔍 Types of Disputes Covered

• Refund delays
• Service quality concerns
• Activity cancellation issues
• Miscommunication on inclusions

⚠️ Important Notes

• Final refund decision lies with the activity provider
• Adventigo ensures fair mediation & follow-ups
• Complex cases may take slightly longer depending on provider response

💡 We always try to resolve things in the smoothest way possible — bina tension ke.

💬 Friendly Reminder

Before booking any activity, we strongly recommend:

✔️ Reading cancellation policy

✔️ Checking reporting time & location

✔️ Understanding inclusions/exclusions

👉 Bas 1 minute ka kaam — but saves a lot of hassle later!

❤️ Final Note

At Adventigo., we’re not just here to help you book —

we’re here to make sure your entire experience is smooth, safe, and memorable.

👉 Book with confidence. Travel without worries. We’re always just a message away. ✨